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FAQ

What is a freight class? Are transit times guaranteed?
What is a NMFC number? What if my shipment isn't ready when the driver comes?
What if my items are fragile? What is the claims process?
What if I don’t know what class my shipment fits under? Do I call the carrier after scheduling with Traveloko?
Are your rates guaranteed? What is an interlined shipment?
What if I run a business from a residence? What is a Bill of Lading?
Can I have a shipment picked-up from a residence? What should I do with the Bill of Lading?
What is a lift-gate and when would I need to order one? How should I package my shipments?
What happens if I receive a bill directly from a carrier? Can I schedule a shipment and have it picked up same day?
Can I estimate the weight of my shipment? What is dimensional weight?



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  • What is a freight class?

Every item is assigned a freight class which directly correlates to the shipping cost. Every possible shipment has a class of either: 50, 55, 60, 65, 70, 77.5, 85, 92.5, 100, 110, 125, 150, 175, 200, 250, 300, 400, & 500. In general, the lower the class, the less costly (per pound) to ship.

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  • What is a NMFC number?

This is a numeric indicator that identifies type of product that can be shipped by a LTL carrier. The National Motor Freight Association presets these product classifications quarterly. It is always helpful to have the NMFC number on the Bill of Lading in order to avoid re-classification and accurately identify each product you ship. You can contact Traveloko at Contact Us page to determine the NMFC number for your products.

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  • What if my items are fragile?

When shipping personal or fragile items, it is best to use a moving company (also known as van line services). Freight carriers can move personal items but they will only offer 10 cents per pound in insuring your freight. Van lines specialize in moving personal items and will offer additional insurance to cover your item's value. Common carriers are NOT recommended for shipping costly fragile items.

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  • What if I don’t know what class my shipment fits under?

Our representatives can determine the freight class by the information that you provide. Contact Us and ask for an LTL sales representative. Please prepare dimensions and weight of the shipment and packaging, along with a description of the item being shipped and our representative will determine class for your shipment and give you a freight rate.

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  • Are your rates guaranteed?

Traveloko has accounts set up with regional and national carriers based on our ability to provide them a large volume of shipments. To ensure that you receive the Traveloko rate that we have quoted, you must provide the driver with a copy of the Traveloko BOL. This lets the carrier know to bill the shipment on the Traveloko account at the discounts we have negotiated. Contact a representative today for instant truckload rates.

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  • What if I run a business from a residence?

Unfortunately, if a person resides at the location or if your business is in a residential area the carrier will charge for a residential pick-up/delivery fee. This is due to the fact that residentially zoned areas are often much more difficult for the carrier to navigate.

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  • Can I have a shipment picked-up from a residence?

A shipment can be picked-up or delivered to a residence for an additional fee. The cost is determined by the carrier and typically ranges from $50-$200. A location may be considered as residence if you are located in a residential zone, even if you have regular working hours. Schools, colleges, and churches positioned in residential zones are perfect examples. Freight and shipping costs are separate from residential pick-up/delivery fees.

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  • What is a lift-gate and when would I need to order one?

When the shipping or receiving location does not have a loading dock, manual loading or unloading is necessary. A lift-gate is a mechanism at the back of the truck that can raise and lower a items from the ground to the truck. Additional shipping fees apply for this service depending on the carrier you choose.

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  • What if I receive a bill directly from a carrier?

Simply contact our customer service department and fax a copy of the bill you received. Our customer service team will be happy to resolve it and have the charges properly credited. This situation usually occurs when the Traveloko BOL is not used.

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  • Can I estimate the weight of my shipment?

LTL: If an incorrect weight or class is used and a shipment is reweighed or re-classed by the carrier, those costs may be passed on to you. Reweighing may also delay delivery.
FTL: As long as you have ordered a Full, Dedicated truck, estimating the weight is fine as long as the shipper can be sure that the load does not passes the trucks maximum weight limit. (Usually 44,000 Lbs. for a Van and 48,000 Lbs. for a Flatbed)

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  • Are transit times guaranteed?

Transit times are guaranteed only if marked as such on the carrier options list returned for your quote. All other transit times are reliable, but not guaranteed. Transit times do not include the day of shipment pickup.

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  • What happens if my shipment isn't ready when the driver comes?

Usually, the driver will not wait. The driver will be dispatched for the next day, which delays your service. You will be assessed a fee if the carrier charges Traveloko for second pickup. You may also be subjected to a Truck Order Not Used (TONU) for canceling the order 24 hours before pickup.

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  • What is the claims process?

Claims are handled directly between the freight shipper, consignee and the carrier. Traveloko is not involved in the actual claims process and has no influence in the carrier's claim decision. Claims with the carrier must be filed within 90 days of delivery. The claimant should only file for loss or damage on the product which was shipped. ALWAYS be as concise as possible in noting specific damage on the delivery receipt. Our representatives can coach you on filing a claim and provide the proper forms.

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  • Do I call the carrier after scheduling with Traveloko?

Please do not call the freight carrier or terminal - this will duplicate the pickup. When you schedule with Traveloko LLC, we contact the carrier electronically.

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  • What is an interlined shipment?

An interlined shipment is cargo that moves between different transportation companies on its journey from origin to consignee. An interline exchange is a contractual transfer of goods from one company to another. Interlined shipments often occur due to remote locations. If a carrier does not have a terminal near a pick-up or destination point, they may hire an interline carrier to assume the shipment.

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  • What is a Bill of Lading?

The Bill of Lading is a legally binding document used between the carrier and the shipper. The Bill of Lading must be presented to the carrier upon pick-up and notates commodity, weight, class, pick-up and destination sites.

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  • What should I do with the Bill of Lading?

Everyone involved should have a copy of the Bill of Lading (buyer, seller and carrier). It is imperative that the BOL be given to the truck driver when he makes the pickup to avoid confusion and additional fees This document also contains the billing party so be sure to keep one copy for your records.

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  • How should I package my shipments?

Please package, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding, shrink-wrap, stretch-wrap or breakaway adhesive. Improper packaging may void the carrier's liability for damage. Stack cartons squarely on the skid with no overhang. Be sure the top surface is flat. Labels should be placed on every piece or package.

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  • Can I schedule a shipment and have it picked up on the same day?

Yes, but this service cannot be guaranteed due to our carriers' capacity. Please allow a 4-hour window before your docks close so Traveloko can get a driver dispatched out to your location within that same day. Please note that carriers normally make pickups in the afternoon and deliver in the morning. Also note, same day pickup may not be possible due to a lack of availability in the area.

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  • What is dimensional weight?

Dimensional weight is a standard formula used throughout the freight industry that considers a package's density when determining charges. Density = weight * 1728 / (L x W x H) where weight is in pounds and L, W & H are in inches. Transportation charges are based on the gross weight of the shipment or the dimensional weight of the shipment; whichever is greater. Simply put, dimensional weight is when the weight of a package is inappropriately less than the actual size of the package. For example, a box filled with inflated balloons.